Satisfaction Guarantee & Return Policy
Your Satisfaction Is Our #1 Concern
Our mission is to offer the finest gourmet chocolate ingredients, tools, equipment and supplies for chocolatiers, chefs and hobbyists. We believe our customers should be treated the way we would want to be treated if the roles were reversed. We will always treat you fairly, but we ask that you will treat us with kindness and fairness in return.
We are so convinced that you'll love Chocoley Chocolate that we stand behind our products with a 14 Day Money Back Guarantee on any Chocoley brand 5 lb. quantity (or less) purchased.
If you are concerned about whether you'll like the quality or taste of our products, we encourage you to start with a small quantity.
If for any reason you are not satisfied with the quality or taste of your Chocoley 5 lb. (or less) chocolate order, you may return any unused chocolate along with all bags or tubs it was packaged in within 14 days of your original order date for your money back.
To receive a refund, please contact us toll free at 866-528-5252. We will authorize the return and require you to send us the unused chocolate and all packaging (bags and/or tubs) you are returning. Your Full Refund, minus any applicable shipping and handling costs, will appear on your credit card within 7-10 business days following our receipt of the return.
Being a small business in today's competitive environment is difficult. Dealing with perishable, temperature sensitive food products and kitchen items that ship from the same warehouse as perishable food products that must be protected from allergen exposure is even more difficult.
Should a chocolate product or other product arrive defective or damaged, please notify us within 72 hours of delivery and we will issue a call tag for return of the damaged product(s) and immediately replace it.
Please order carefully as ALL SALES ARE FINAL on the following products:
- ALL Chocolate, Caramel and Cream Center Products Exceeding 5 lbs. of the same line/formula and flavor.
- Decorative Items
- Flavoring Oils
Sorry, NO REFUNDS (except on Chocoley chocolate, cream centers, and caramel covered under the Satisfaction Guarantee)
We promise to ship your product as expediently as possible. All chocolate orders received by 4:00pm Eastern Time (M-F), will be shipped the same business day (based on the Shipping Company's operating schedule) . All other chocolate products will ship by the next business day. Please visit our Shipping Guide page for more information.